Some Time Capsules sold between approximately February 2008 and June 2008 may not power on or may shut down unexpectedly after starting up.

Affected Time Capsule models

Some Time Capsules with serial numbers in the following range may be affected:
XX807XXXXXX - XX814XXXXXX

How to find the serial number on your Time Capsule.

If your Time Capsule falls within serial number range above and it does not power on or shuts down unexpectedly after starting up, it may be eligible for repair or replacement. Please call us at 301-590-2555 ton confirm that your time capsule is affected. as an Apple Authorized Service Provider, we will repair or replace it free of charge.

Note: If you need to retain the data that is on your affected Time Capsule, we can transfer your data from the affected Time Capsule to a replacement Time Capsule if desired.

If you believe that you paid for a repair or replacement Time Capsule due to this issue, contact Apple at 1-800-275-2273 to request a refund.

As always, Apple recommends that you back up your data. Visit http://www.apple.com/support/backup/ to learn more about other back up options while you are without your Time Capsule. Apple or MBS are not responsible for data loss.  

This program covers affected Time Capsule models for 3 years from their original date of purchase. Apple will continue to evaluate the service data and will provide further updates to the program if needed.