• Diagnostic service is defined as only determining the cause of the problem and giving the customer an estimate of the cost to repair.  This is determined usually within two working days.  It MUST be paid even if no work is done.
• Normal service is defined as requiring MBS to begin work on the equipment described on the work order as soon as possible.  Priority being based on the date and time of receipt (first in/first out.)
• Emergency service is defined as requiring MBS to begin work on the equipment described on the work order within four business hours after receipt.  It will be the next unit scheduled to enter service as soon as bench space permits.
• Warranty service is only provided for hardware repairs covered by the vendor’s limited warranty. All other services, including expired warranties, upgrades, software problems and data transfers are billable at normal hourly rates.
• Replacement of damaged hardware parts and related labor costs covered by vendor warranties will be honored within the limitations of those warranties, but only if the required “proof of purchase” documentation is provided at the time that service is requested or before the work is done. Any diagnostic and shipping charges will be passed on to the customer.
• Under no circumstances will MBS replace damaged computers, printers, or monitors with new ones. All claims for such replacement must be directed by the customer directly to the hardware vendor.
• Warranty repair service will NOT be performed on any equipment that has been abused, misused, neglected or tampered with in any way by the customer or any third party.
• MBS assumes no additional liability of any kind beyond that covered by the vendor’s limited warranty.
• Software repairs/corrections are not warrantied beyond verification of operation of specified problems entered in the submitted work order.
• All customer data should be backed up prior to leaving equipment for service. MBS will, at all times, perform all services to the best of its ability, but will NOT be liable for the customer’s loss of data or information, loss of equipment use, loss of revenue or increased business costs due to its service performance.
• All repair parts are covered by a ninety day warranty.
• All Non-Warrranty repairs must be paid for upon completion of service.
• Units left at MBS will be held for only 2 months. Unclaimed units will be disposed of at our discretion.

Please note, a member of our Service Department will call you when repairs are completed, or if we need more information or are providing hardware repair estimates.